If you’re looking to return or exchange your order we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for, an exchange, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted and limited edition items are final and cannot be returned or exchanged.
- Fundraiser items may be exchanged once for a different size, they may not be returned for a refund.
- Returned items must have tags still on, be unworn and unwashed
- Original shipping cost is not included in a refund.
To initiate a return or exchange, please email firstname.lastname@example.org. We will help resolve any issue you have with our product.
In your email please include the following:
- Order number
- Product you wish to exchange or return
- Reason you wish to exchange or return the product
- Any necessary contact information
To facilitate the return Primer & Co. will:
- Reply to your email with a prepaid return label
- Verify eligibility for exchange or refund upon receipt of the product
- Help you select the proper exchange item; or
- Refund your purchase to the original payment method
- Please allow 2-3 days for your return to be processed.
- If your return is deemed ineligible for an exchange or refund you may choose to have the item shipped back to you. Shipping fees may apply.
Please contact us at email@example.com for any additional questions.